Order Cut-off
- Daily cut-off time: 14:00 (2:00 PM), India Standard Time (GMT+05:30).
- Orders placed before 14:00 are processed the same business day. Orders placed after 14:00 are processed on the next business day.
Handling / Processing Time
- Handling time: 1–2 business days.
- Working days: Monday–Saturday (excluding public holidays).
Transit Time (After Dispatch)
Estimated timeline from the day your order is dispatched:
| Destination |
Estimated Transit |
Dispatch Days |
| All serviceable PIN codes in India |
2–5 business days |
Mon–Sat |
Note: Remote locations, weather conditions, strikes, or carrier network constraints may extend delivery times.
Shipping Charges
- Shipping fee is calculated at checkout based on order weight/volumetric weight, destination PIN code, and any promotional offers.
- Any applicable charges are shown clearly on the checkout page before you complete payment.
Carriers & Tracking
- We use reputable courier partners for doorstep delivery.
- A shipment confirmation email/SMS with a tracking number is sent as soon as your order is dispatched.
- You can track your package using the link provided in your order details.
Delivery Attempts
- The courier may attempt delivery up to 2 times. If unreachable or address is incorrect, the parcel may be returned to us.
- Please ensure your address and phone number are accurate at checkout.
Address Changes
- Address changes are possible before dispatch. Once shipped, rerouting isn’t guaranteed and may add time/cost.
Undeliverable Orders
- If a package is returned as undeliverable (incorrect address, refused delivery, or no response), we will contact you for reshipment or a refund per our returns policy. Forward shipping charges may apply.
Order Splits & Out-of-Stock
- In rare cases, we may ship items separately to speed up delivery. You will receive tracking details for each shipment.
- If an item becomes unavailable after you place the order, we will notify you and offer a suitable alternative or a full refund for that item.
Packing & Condition
- Products are packed securely to minimize transit damage. Please do not accept a parcel that appears tampered—refuse delivery and contact us immediately.
Service Coverage
- We currently ship within India only. International shipping is not available at this time.
Business Days & Holidays
- Business days are Monday–Saturday. National/state holidays are excluded from handling and transit timelines.
Shipping Fees
- ✔ Standard delivery is free for all orders across India.
- ✔ Cash on Delivery (COD) orders include an additional ₹60 service charge.
- ✔ No extra fees for prepaid orders.
Support
For any shipping questions, please contact us at care.kartcure@gmail.com with your order number.